Front Desk Agent /Home2 suites Arbuquerque

Albuquerque Downtown Universit; Albuquerque (NM); On-site; USD 26,000 - 36,000; Full time

Job summary

Home2 Suites by Hilton Albuquerque/Downtown-University is seeking a courteous Front Desk Associate to welcome guests, handle check-ins/outs, and process reservations with accuracy and speed.

You will manage charges, maintain guest records, and uphold hotel policies while delivering a warm, team-focused guest experience in a fast-paced environment. This role requires good communication and reliability with varied shifts including nights and weekends.

Qualifications

• High work ethic and self-initiative.
• Ability to work varying schedules, including nights, weekends, and holidays.
• Enjoy working as part of a team to provide great guest experiences.
• Effective verbal and written communication.

Responsibilities

• Greet and communicate cordially with guests, promptly checking them in and out.
• Post all charges accurately and promptly.
• Know and use Front Office system for daily transactions.
• Manage cash handling, including payments and making change.
• Review reservations with special requests and block rooms accordingly.
• Understand hotel rates, discounts, and cancellation procedures.
• Take same-day reservations quickly and follow relocation procedures when needed.

Skills

Guest check-in/out

Cash handling

Reservations knowledge

Customer service

Team player

Job description

#26-3205

Location Description

1660 University Blvd NE, Albequerque, New Mexico 87102

Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless internet access and an arcade/game room. Additional amenities at this hotel include gift shops/newsstands, barbecue grills, and a banquet hall. A complimentary continental breakfast is served daily from 6 AM to 9:00 AM. Featured amenities include complimentary wired internet access, a 24-hour business center, and express check-in. Free self parking is available onsite. Make yourself at home in one of the 123 air-conditioned rooms featuring kitchenettes with full-sized refrigerators/freezers and microwaves. Your bed comes with premium bedding, and all rooms are furnished with single sofa beds. Wired and wireless internet access is complimentary, and flat-screen televisions with cable programming provide entertainment. Conveniences include safes and desks, as well as phones with free local calls. With a stay at Home2 Suites by Hilton Albuquerque/Downtown-University, you'll be centrally located in Albuquerque, within a 5-minute drive of University of New Mexico and Albuquerque Convention Center. This hotel is 7.6 mi (12.2 km) from Balloon Fiesta Park and 4.1 mi (6.6 km) from ABQ Uptown. Near University of New Mexico English, Spanish Visa, Diners Club, Debit cards, Discover, Cash, American Express, Mastercard

Job Description

What you will be doing

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

Location

Albuquerque Downtown University-ABQDU

Requirements

What we are looking for

• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Full-time

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