Guest Experience & Front Desk Reservations Leader

NAVY EXCHANGE SERVICE COMMAND (NEXCOM); Jacksonville (FL); On-site; USD 36,000 - 56,000; Full time

Job summary

NAVY EXCHANGE SERVICE COMMAND (NEXCOM) Mayport seeks an experienced Front Desk/Administrative Specialist to manage daily operations of the front desk reservations and group reservations for NHG properties. The role requires cashiering, room assignments, guest privacy, and effective guest service in a hospitality environment.

You will supervise front desk staff, plan daily/weekly schedules, train associates, coordinate with housekeeping, and utilize the PMS and CORE inventory systems to access

Qualifications

• One year of administrative/general experience and effective communication skills.

Responsibilities

• Manages front desk operations and reservations including cashiering and room assignments.
• Plans and schedules daily/weekly/monthly/quarterly staffing to meet workload.
• Trains and supervises front desk staff and ensures adherence to procedures.
• Coordinates with housekeeping to ensure rooms are ready for occupancy.
• Operates PMS and CORE inventory systems; handles guest information and billing.
• Interacts with guests to answer questions, resolve complaints, and protect guest privacy.

Job description

NAVY EXCHANGE SERVICE COMMAND (NEXCOM) Mayport seeks an experienced Front Desk/Administrative Specialist to manage daily operations of the front desk reservations and group reservations for NHG properties. The role requires cashiering, room assignments, guest privacy, and effective guest service in a hospitality environment.

You will supervise front desk staff, plan daily/weekly schedules, train associates, coordinate with housekeeping, and utilize the PMS and CORE inventory systems to access