Guest Experience Front Desk Pro

Crescent Hotels & Resorts; Oklahoma City (OK); Vor Ort; USD 28.000 - 36.000; Vollzeit

Zusammenfassung

Crescent Hotels & Resorts is seeking a Front Desk Agent for Aloft Oklahoma City Quail Springs. The role focuses on warmly greeting guests, checking them in and out, and providing accurate information about rooms, rates, and local attractions.

The position emphasizes excellent customer service, strong communication, and professional interpersonal skills to ensure guest satisfaction and efficient hotel operations.

Qualifikationen

• Experience as a Front Desk Agent in a hotel preferred.
• Excellent customer service skills.
• Excellent computer, communication and interpersonal skills.

Aufgaben

• Greet guests and complete the registration process including room assignment and keys.
• Assist guests with check-out, handling payments and currency exchange as needed.
• Provide information about rooms, rates, promotions and local area.
• Upsell hotel services and facilities to maximize occupancy.
• Respond to guest inquiries and resolve issues promptly and politely.
• Record messages and relay them to guests when appropriate.

Kenntnisse

Customer service

Communication

Interpersonal skills

Guest greeting

Tools

POS System

Jobbeschreibung

Crescent Hotels & Resorts is seeking a Front Desk Agent for Aloft Oklahoma City Quail Springs. The role focuses on warmly greeting guests, checking them in and out, and providing accurate information about rooms, rates, and local attractions.

The position emphasizes excellent customer service, strong communication, and professional interpersonal skills to ensure guest satisfaction and efficient hotel operations.