Front Desk Receptionist FULL TIME & PART TIME

Crescent Hotels & Resorts; Oklahoma City (OK); Vor Ort; USD 28.000 - 36.000; Vollzeit

Zusammenfassung

Crescent Hotels & Resorts is seeking a Front Desk Agent for Aloft Oklahoma City Quail Springs. The role focuses on warmly greeting guests, checking them in and out, and providing accurate information about rooms, rates, and local attractions.

The position emphasizes excellent customer service, strong communication, and professional interpersonal skills to ensure guest satisfaction and efficient hotel operations.

Qualifikationen

• Experience as a Front Desk Agent in a hotel preferred.
• Excellent customer service skills.
• Excellent computer, communication and interpersonal skills.

Aufgaben

• Greet guests and complete the registration process including room assignment and keys.
• Assist guests with check-out, handling payments and currency exchange as needed.
• Provide information about rooms, rates, promotions and local area.
• Upsell hotel services and facilities to maximize occupancy.
• Respond to guest inquiries and resolve issues promptly and politely.
• Record messages and relay them to guests when appropriate.

Kenntnisse

Customer service

Communication

Interpersonal skills

Guest greeting

Tools

POS System

Jobbeschreibung

Job Description

Job Description Aloft Hotels is open in space and spirit and Aloft Oklahoma City Quail Springs brings a new vibrant gathering place in north OKC. As a Front Desk Agent, you will be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

Crescent Hotels and Resorts is the industry leader in hotel management, and we proudly offer robust compensation and benefits packages along with a career path for our associates which celebrates their success. Crescent was started with a deep belief in our people, encouraging them to apply their energy, passion, and unique abilities to make our hotels run remarkably. Our guests benefit from what each associate does as a part of this shared vision. We live the belief that we are successful because of our associates and that every role is important. As you grow, so does Crescent. We value you and what you do. We manage properties of every size and major brand across North America. Our goal is to hire the best people and prove that we are the only place you will ever want to work. Join us on that journey and explore the opportunities with us.

Here Is What You Will Be Doing Each Day

• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her


• Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards


• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries


• Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy


• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner


• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction


• Receive, input, retrieve and relay messages to guests

What is required?

• Experience as a Front Desk Agent in a hotel preferred


• Excellent customer service skills


• Excellent computer, communication and interpersonal skills