Front Desk Agent

The Crescent Hotels Group; Oklahoma City (OK); On-site; USD 16,531 - 22,041; Full time

Job summary

Aloft Oklahoma City Quail Springs, part of Crescent Hotels & Resorts, seeks a Front Desk Agent to welcome guests, register them efficiently, and ensure smooth checkout while delivering exceptional service.

Ideal candidates have hotel front desk experience, familiarity with Light Speed, and strong communication and problem-solving skills to uphold the guest experience and hotel profitability.

Qualifications

• Experience as a Front Desk Agent in a hotel preferred.
• Proficiency with Light Speed is highly preferred.
• Excellent customer service skills are essential.
• Strong computer and interpersonal skills are required.

Responsibilities

• Greet guests and register/check out guests efficiently.
• Operate the front desk, handle payments and tickets.
• Provide information about the local area and hotel services.
• Resolve guest issues with courtesy and speed.

Skills

Front desk operations

Guest service

Cash handling

PMS LightSpeed

Tools

Light Speed

Job description

Description

Aloft Hotels is open in space and spirit and Aloft Oklahoma City Quail Springs brings a new vibrant gathering place in north OKC. As a Front Desk Agent, you will be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

Crescent Hotels and Resorts is the industry leader in hotel management, and we proudly offer robust compensation and benefits packages along with a career path for our associates which celebrates their success.

Crescent was started with a deep belief in our people, encouraging them to apply their energy, passion, and unique abilities to make our hotels run remarkably. Our guests benefit from what each associate does as a part of this shared vision. We live the belief that we are successful because of our associates and that every role is important. As you grow, so does Crescent.

We value you and what you do. We manage properties of every size and major brand across North America.

Our goal is to hire the best people and prove that we are the only place you will ever want to work. Join us on that journey and explore the opportunities with us.

Here is what you will be doing each day:

As a Front Desk Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
• Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
• Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
• Receive, input, retrieve and relay messages to guests

What is required?

Experience as a Front Desk Agent in a hotel preferred

Previous Light Speed experience highly preferred.

Excellent customer service skills

Excellent computer, communication and interpersonal skills

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

Source: Crescent Hotels & Resorts