Evening Operations Supervisor - Guest Experience

The Crescent Hotels Group; Oklahoma City (OK); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

401(k) program

Learning and development

Hotel discounts

Career growth opportunities

Health & wellness programs

Job summary

Crescent Hotels & Resorts is seeking an energetic PM Operations Supervisor for Aloft Oklahoma City Quail Springs to lead the evening team and ensure smooth hotel operations. The role emphasizes guest service, guest issue resolution, and cross-department coordination in a fast-paced environment.

The ideal candidate will bring supervisory hospitality experience, strong communication, and a commitment to delivering a welcoming guest experience during evening hours.

Qualifications

• Previous hotel or hospitality experience preferred.
• Previous supervisory or leadership experience preferred.
• Front Desk or hotel operations experience strongly preferred.
• Strong guest service and problem-solving skills.
• Ability to confidently handle guest concerns and operational issues.
• Strong communication and interpersonal skills.
• Ability to lead and support associates in a positive and professional manner.
• Ability to remain calm and make sound decisions in a fast-paced environment.
• Basic computer skills and ability to learn hotel systems.
• Must be dependable, organized, and able to work independently.
• Must be available to work PM shifts, including weekends and holidays.

Responsibilities

• Serve as a visible leader during the PM shift and help ensure smooth daily hotel operations.
• Support Front Desk operations, including guest arrivals, departures, requests, and general service needs.
• Provide leadership and guidance to associates working during the evening shift.
• Respond to guest concerns and resolve issues promptly, professionally, and with a focus on guest satisfaction.
• Assist associates during busy periods and provide hands-on operational support as needed.
• Monitor hotel activity and communicate important information to appropriate departments and leadership.
• Coordinate with Housekeeping, Engineering, Food & Beverage, and other departments to address guest and operational needs.
• Ensure associates follow hotel procedures, service standards, and brand expectations.
• Assist with training and coaching associates to strengthen service and operational performance.
• Monitor the hotel’s public areas and overall guest experience throughout the shift.
• Assist with safety, security, and emergency procedures when necessary.
• Complete shift reports and communicate relevant information to hotel leadership and the next shift.
• Maintain a professional and welcoming environment for guests and associates.
• Maintain flexibility to work evenings, weekends, and holidays based on business needs.
• Perform other job-related duties as assigned.

Skills

Supervisory experience

Guest service

Communication skills

Problem solving

PM shift leadership

Front Desk operations

Hotel systems

Dependable/organized

Evenings/weekends/holidays

Job description

Crescent Hotels & Resorts is seeking an energetic PM Operations Supervisor for Aloft Oklahoma City Quail Springs to lead the evening team and ensure smooth hotel operations. The role emphasizes guest service, guest issue resolution, and cross-department coordination in a fast-paced environment.

The ideal candidate will bring supervisory hospitality experience, strong communication, and a commitment to delivering a welcoming guest experience during evening hours.