Guest Experience Front Desk Pro

Lake Lawn Resort; Delavan (WI); On-site; USD 30,000 - 42,000; Full time

Job summary

Lake Lawn Resort in Delavan, Wisconsin is seeking a Front Desk Agent to be the welcoming face of our resort. In this fast-paced role you’ll manage check-ins/outs, reservations, billing, and guest requests while delivering attentive service.

You’ll coordinate room assignments, answer phones, and provide information on amenities and packages. The ideal candidate is friendly, detail-oriented, and capable of multitasking in a busy front office environment.

Qualifications

• Must be 18 years or older.
• High school diploma or equivalent required.
• Customer service or hospitality experience preferred but not required.
• Proficiency in Microsoft Excel and basic computer systems.

Responsibilities

• Greet guests in a friendly, professional manner during arrival and departure.
• Process guest check-ins and check-outs accurately.
• Handle all forms of payment, including cash, credit cards, and room charges.
• Assign guest rooms and manage room inventory and availability.
• Enter and retrieve guest information, reservations, and billing details using property management systems.
• Provide information about resort amenities, services, rates, and special packages.
• Answer phones and respond to guest inquiries, requests, and concerns promptly.
• Assist guests with directions, reservations, and special accommodations.
• Maintain accurate records, including registration cards, receipts, and reports.
• Prepare, run, and distribute daily reports as needed.
• Monitor and maintain front desk supplies, brochures, and materials.
• Ensure security of guest information, room keys, and cash drawers; balance and verify cash at end of shift.
• Anticipate guest needs, resolve issues, and escalate concerns when appropriate.
• Follow all safety, emergency, and resort procedures.
• Support overall front office operations and perform additional duties as assigned.

Skills

Customer service

Front desk

Communication

Multitasking

Teamwork

Education

High School Diploma or equivalent

Tools

Microsoft Excel

POS systems

Job description

Lake Lawn Resort in Delavan, Wisconsin is seeking a Front Desk Agent to be the welcoming face of our resort. In this fast-paced role you’ll manage check-ins/outs, reservations, billing, and guest requests while delivering attentive service.

You’ll coordinate room assignments, answer phones, and provide information on amenities and packages. The ideal candidate is friendly, detail-oriented, and capable of multitasking in a busy front office environment.