Resort Front Desk Specialist - Guest Experience Pro

Delavan Holdings

Delavan (WI)

On-site

USD 19,000 - 25,000

Full time

13 days ago

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Job summary

Lake Lawn Resort in Delavan, WI seeks a Front Desk Agent to greet guests, check them in and out, and handle reservations with a courteous, professional approach. You will manage billing, offer information on amenities and packages, and assist guests with requests in a fast-paced resort setting.

Ideal candidates have strong communication, detail orientation, and multitasking abilities, with reliability and team spirit.

Qualifications

High school diploma or equivalent required.
Hospitality/front desk experience preferred (not required).
Proficiency in Microsoft Excel and basic computer systems.

Responsibilities

Greet guests in a friendly, professional manner during arrival and departure.
Process guest check-ins and check-outs efficiently and accurately.
Handle all forms of payment, including cash, credit cards, and room charges.
Assign guest rooms and manage room inventory and availability.
Enter and retrieve guest information, reservations, and billing details using property management systems.
Provide information about resort amenities, services, rates, and special packages.
Answer phones and respond to guest inquiries, requests, and concerns promptly.
Assist guests with directions, reservations, and special accommodations.