Resort Front Desk Specialist - Guest Experience Pro

Delavan Holdings; Delavan (WI); On-site; USD 19,000 - 25,000; Full time

Job summary

Lake Lawn Resort in Delavan, WI seeks a Front Desk Agent to greet guests, check them in and out, and handle reservations with a courteous, professional approach. You will manage billing, offer information on amenities and packages, and assist guests with requests in a fast-paced resort setting.

Ideal candidates have strong communication, detail orientation, and multitasking abilities, with reliability and team spirit.

Qualifications

• High school diploma or equivalent required.
• Hospitality/front desk experience preferred (not required).
• Proficiency in Microsoft Excel and basic computer systems.

Responsibilities

• Greet guests in a friendly, professional manner during arrival and departure.
• Process guest check-ins and check-outs efficiently and accurately.
• Handle all forms of payment, including cash, credit cards, and room charges.
• Assign guest rooms and manage room inventory and availability.
• Enter and retrieve guest information, reservations, and billing details using property management systems.
• Provide information about resort amenities, services, rates, and special packages.
• Answer phones and respond to guest inquiries, requests, and concerns promptly.
• Assist guests with directions, reservations, and special accommodations.

Skills

Customer service

Front desk experience

Hospitality

Communication skills

Attention to detail

Organizational skills

Multitasking

Reliability

Team-oriented

Education

High school diploma

Tools

Microsoft Excel

Computer systems

Job description

Lake Lawn Resort in Delavan, WI seeks a Front Desk Agent to greet guests, check them in and out, and handle reservations with a courteous, professional approach. You will manage billing, offer information on amenities and packages, and assist guests with requests in a fast-paced resort setting.

Ideal candidates have strong communication, detail orientation, and multitasking abilities, with reliability and team spirit.