Front Desk Agent (Full or Part Time) – Resort Guest Services

Lake Lawn Resort; Delavan (WI); On-site; USD 30,000 - 42,000; Full time

Job summary

Lake Lawn Resort in Delavan, Wisconsin is seeking a Front Desk Agent to be the welcoming face of our resort. In this fast-paced role you’ll manage check-ins/outs, reservations, billing, and guest requests while delivering attentive service.

You’ll coordinate room assignments, answer phones, and provide information on amenities and packages. The ideal candidate is friendly, detail-oriented, and capable of multitasking in a busy front office environment.

Qualifications

• Must be 18 years or older.
• High school diploma or equivalent required.
• Customer service or hospitality experience preferred but not required.
• Proficiency in Microsoft Excel and basic computer systems.

Responsibilities

• Greet guests in a friendly, professional manner during arrival and departure.
• Process guest check-ins and check-outs accurately.
• Handle all forms of payment, including cash, credit cards, and room charges.
• Assign guest rooms and manage room inventory and availability.
• Enter and retrieve guest information, reservations, and billing details using property management systems.
• Provide information about resort amenities, services, rates, and special packages.
• Answer phones and respond to guest inquiries, requests, and concerns promptly.
• Assist guests with directions, reservations, and special accommodations.
• Maintain accurate records, including registration cards, receipts, and reports.
• Prepare, run, and distribute daily reports as needed.
• Monitor and maintain front desk supplies, brochures, and materials.
• Ensure security of guest information, room keys, and cash drawers; balance and verify cash at end of shift.
• Anticipate guest needs, resolve issues, and escalate concerns when appropriate.
• Follow all safety, emergency, and resort procedures.
• Support overall front office operations and perform additional duties as assigned.

Skills

Customer service

Front desk

Communication

Multitasking

Teamwork

Education

High School Diploma or equivalent

Tools

Microsoft Excel

POS systems

Job description

Description

Join our team as a Front Desk Agent and serve as the face of the resort, creating a positive first and last impression for every guest. In this fast-paced, guest-focused role, you’ll handle check-ins and check-outs, manage reservations and billing, and provide exceptional customer service. This position is ideal for individuals who enjoy hospitality, problem-solving, and delivering memorable guest experiences.

Position Details

• Employment Type: Full-Time or Part-Time
• Shift: Flexible (Days, Evenings, Weekends, Holidays)
• Department: Front Office / Guest Services

What You’ll Do

• Greet guests in a friendly, professional manner during arrival and departure
• Process guest check-ins and check-outs efficiently and accurately
• Handle all forms of payment, including cash, credit cards, and room charges
• Assign guest rooms and manage room inventory and availability
• Enter and retrieve guest information, reservations, and billing details using property management systems
• Provide information about resort amenities, services, rates, and special packages
• Answer phones and respond to guest inquiries, requests, and concerns promptly
• Assist guests with directions, reservations, and special accommodations
• Maintain accurate records, including registration cards, receipts, and reports
• Prepare, run, and distribute daily reports as needed
• Monitor and maintain front desk supplies, brochures, and materials
• Ensure security of guest information, room keys, and cash drawers; balance and verify cash at end of shift
• Anticipate guest needs, resolve issues, and escal… concerns when appropriate
• Follow all safety, emergency, and resort procedures
• Support overall front office operations and perform additional duties as assigned

Requirements

What We’re Looking For

• Must be at least 18 years or older
• High school diploma or equivalent required
• Previous customer service, front desk, or hospitality experience preferred (not required)
• Proficiency in Microsoft Excel and basic computer systems
• Strong communication and interpersonal skills
• Excellent attention to detail and organizational skills
• Ability to multitask and work efficiently in a fast-paced environment
• Professional demeanor with a strong guest service mindset
• Reliable, punctual, and team-oriented

Physical Requirements

• Ability to stand for extended periods of time
• Frequent use of hands for typing, handling documents, and operating office equipment
• Occasional lifting of up to 25 lbs.
• Ability to perform repetitive tasks such as data entry and phone use

Work Environment

• Fast-paced front desk environment within a busy resort setting
• Frequent interaction with guests, team members, and management
• Primarily indoor setting with consistent guest traffic
• Requires flexibility to work weekends, holidays, and peak seasonal periods
• Multitasking environment with frequent interruptions and shifting priorities

About Lake Lawn Resort

Located on Delavan Lake, Lake Lawn Resort is a premier hospitality destination known for exceptional service and a strong team culture. Whether you're starting your career or looking for a steady role, this is a great place to grow.

Disclaimer

This role includes a variety of responsibilities to support daily operations.