Front Desk & Guest Experience Associate

Rice Lake Chamber; Town of Rice Lake (WI); On-site; USD 17,000 - 21,000; Full time

Job summary

Rice Lake Chamber is seeking a dedicated front desk professional to deliver exceptional guest experiences in a hospitality setting in Wisconsin. The role involves checking in/out guests, handling reservations, and guiding guests with local information.

Experience in hotel front desk operations and strong customer service skills are preferred. The position offers both full-time and part-time schedules with on-site work and weekend shifts.

Qualifications

• Experience in hospitality environments preferred.
• Strong customer service focus and guest satisfaction.
• Detail oriented and reliable.

Responsibilities

• Welcome guests and assist with check-in/check-out.
• Manage reservations, cancellations, and modifications.
• Handle inquiries and resolve issues to ensure guest satisfaction.
• Operate multi-line phone systems professionally.
• Maintain accurate guest records and billing details.
• Provide information about hotel amenities and local attractions.
• Coordinate with housekeeping and maintenance to meet guest needs.
• Uphold high standards of guest relations and phone etiquette.

Skills

Hospitality

Customer service

Attention to detail

Reliability

Tools

Hotel management systems

Multi-line phone systems

Job description

Rice Lake Chamber is seeking a dedicated front desk professional to deliver exceptional guest experiences in a hospitality setting in Wisconsin. The role involves checking in/out guests, handling reservations, and guiding guests with local information.

Experience in hotel front desk operations and strong customer service skills are preferred. The position offers both full-time and part-time schedules with on-site work and weekend shifts.