Front Office Director — Guest Experience & Leadership

Millennium Hotels; Boston (MA); Sur place; USD 82 000 - 87 000; Plein temps

Avantages offerts par ce poste

Medical, Dental & Vision Insurance

Company-paid Life and AD&D Insurance

Short-Term and Long-Term Disability

401(k) Retirement Plan

Paid Time Off

Hotel Room Discounts

Employee Assistance Program (EAP)

Résumé du poste

The Bostonian, part of Millennium Hotels & Resorts, is seeking a Director of Front Office in Boston, MA. This onsite role oversees front office operations, guest services, and labor relations, ensuring exceptional service while maintaining contract compliance with the CBA.

Ideal candidates will balance guest satisfaction with business objectives, lead a high-performing team, and collaborate with hotel leadership to drive operational excellence.

Qualifications

• Front office leadership experience in a full-service hotel.
• Experience in a unionized hotel environment with CBA knowledge.
• Ability to manage staffing, labor costs, and service standards.

Responsabilités

• Oversee front office operations and service standards.
• Lead front desk, guest services, concierge, and guest relations activities.
• Prepare staffing schedules and coordinate work assignments per occupancy and CBA requirements.
• Ensure scheduling, overtime, and breaks comply with applicable rules.
• Coordinate with other departments to address operational priorities and guest needs.
• Develop and maintain standard operating procedures.

Connaissances

Front Office Leadership

Labor Relations

Budgeting & Scheduling

Guest Service

Description du poste

The Bostonian, part of Millennium Hotels & Resorts, is seeking a Director of Front Office in Boston, MA. This onsite role oversees front office operations, guest services, and labor relations, ensuring exceptional service while maintaining contract compliance with the CBA.

Ideal candidates will balance guest satisfaction with business objectives, lead a high-performing team, and collaborate with hotel leadership to drive operational excellence.