Guest Experience & Front Desk Operations Leader

Sage Restaurant Group; San Francisco (CA); On-site; USD 40,000 - 57,000; Full time

Job summary

Sage Hospitality Group is hiring a full-time Area Operations Supervisor for our hotels in San Francisco. The role oversees front desk operations, trains staff, and ensures courteous, efficient service to guests.

Responsibilities include check-in/check-out, cash handling, guest inquiries, reservations, and maintaining records. Strong leadership and communication skills are essential for delivering high-quality hospitality experiences.

Qualifications

• Understanding of all hotel front office procedures.
• Basic cash handling skills and familiarity with computerized cash registers.
• Experience interacting with the public and providing customer service.
• Knowledge of company/hotel policies and procedures to guide actions.
• Supervisory or management capabilities.
• Ability to communicate hotel services to management and guests; second language may be required.
• Proficiency operating computers, calculators and phones for cash handling and paperwork.

Responsibilities

• Supervise front desk operations to ensure high service levels.
• Train and coach front desk staff to maintain quality operations.
• Resolve guest issues quickly to sustain satisfaction.
• Run check-in/check-out procedures and finalize guest accounts.
• Handle cash transactions accurately and maintain records.
• Assist reservations and upsell to increase occupancy and revenue.
• Maintain good guest relations with timely, knowledgeable responses.
• Operate PBX, schedule wake-up calls and paging as needed.
• Manage cash handling and banking per policy.
• Maintain a friendly and professional demeanor.
• Perform other duties as assigned by management.

Skills

Front office procedures

Cash handling

Customer service

Policies & procedures

Supervision/management

Bilingual communication

Computer operation

Education

High school education

Job description

Sage Hospitality Group is hiring a full-time Area Operations Supervisor for our hotels in San Francisco. The role oversees front desk operations, trains staff, and ensures courteous, efficient service to guests.

Responsibilities include check-in/check-out, cash handling, guest inquiries, reservations, and maintaining records. Strong leadership and communication skills are essential for delivering high-quality hospitality experiences.