Area Front Desk Operations Lead

Sage Hospitality Group; San Francisco (CA); On-site; USD 40,000 - 57,000; Full time

Job summary

Sage Hospitality Group in San Francisco is seeking a full-time Area Operations Supervisor to lead the front desk operations across Hotel Zetta, Hotel Zelos, and Hotel Zeppelin, ensuring excellent guest service and smooth daily operations.

The role emphasizes independent thinking, entrepreneurial spirit, and strong supervision of front office staff, with responsibilities including guest inquiries, check-in/out, cash handling, and delivering consistent service aligned with Sage standards.

Qualifications

• Understanding of all hotel front office procedures.
• Past experience in dealing with the public and customer service.
• Supervision/management skills and ability to communicate with guests and staff.

Responsibilities

• Supervise the front desk operations to ensure optimal service.
• Train and coach front desk staff and resolve issues promptly.
• Handle guest check-in/out, reservations, and inquiries with accuracy.
• Process cash transactions and maintain hotel records.
• Respond to guest questions and use upselling to increase occupancy and revenue.
• Maintain excellent guest relations and coordinate with hotel departments.

Skills

Front office procedures

Cash handling

Customer service

Supervision/management

Communication skills

Second language

Education

High school education

Tools

Cash register systems

Job description

Sage Hospitality Group in San Francisco is seeking a full-time Area Operations Supervisor to lead the front desk operations across Hotel Zetta, Hotel Zelos, and Hotel Zeppelin, ensuring excellent guest service and smooth daily operations.

The role emphasizes independent thinking, entrepreneurial spirit, and strong supervision of front office staff, with responsibilities including guest inquiries, check-in/out, cash handling, and delivering consistent service aligned with Sage standards.