Guest Experience & Front Desk Operations Lead

MOXY ATLANTA DOWNTOWN; Atlanta (GA); On-site; USD 42,000 - 60,000; Full time

Job summary

MOXY ATLANTA DOWNTOWN is seeking a Front Desk Supervisor to oversee day-to-day Front Office operations, including personnel, budget performance and financial controls. The role requires leadership and a commitment to guest satisfaction in a fast-paced hotel environment.

You will train and coach associates, ensure accurate handling of guest check-ins, and coordinate with other departments to resolve issues while maintaining brand standards.

Qualifications

• Minimum one year supervising at least three associates.
• Two years’ experience in service industry.
• High school diploma or equivalent.
• Fosse experience.

Responsibilities

• Train, coach and develop associates to maintain high service standards.
• Enter and balance cash, credit and departmental revenues at shift end.
• Greet and register guests and assign rooms while protecting guest privacy.
• Promote hotel services and encourage repeat business.
• Maintain safety procedures and emergency readiness.
• Coordinate with other departments to meet guest requests.

Skills

Supervisory skills

Guest services

Team leadership

Communication

Budget awareness

Education

HS Diploma

Tools

PMS

Fosse experience

Job description

MOXY ATLANTA DOWNTOWN is seeking a Front Desk Supervisor to oversee day-to-day Front Office operations, including personnel, budget performance and financial controls. The role requires leadership and a commitment to guest satisfaction in a fast-paced hotel environment.

You will train and coach associates, ensure accurate handling of guest check-ins, and coordinate with other departments to resolve issues while maintaining brand standards.