Front Desk Manager – Lead Guest Experience & Revenue

Aimbridge Hospitality; Atlanta (GA); Presencial; USD 55.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Daily Pay

Medical, Dental, Vision

Disability Insurance

Life Insurance

Paid Time Off

Employee Assistance Program

401k

Descripción de la vacante

AC Hotel Atlanta Downtown by Aimbridge Hospitality is seeking a Front Desk Manager OEM to lead the guest service team and optimize front office operations. You will supervise check-in/check-out, train staff, and drive occupancy and revenue through smart service and communication.

As an overtime‑eligible manager, you’ll champion guest satisfaction, maintain high standards, and collaborate across departments to ensure smooth stays for every guest.

Formación

• 2 year college degree with 3+ years of related experience.
• 4-year degree with at least 1 year of related experience.
• 5+ years progressive hotel experience with supervisory responsibility.
• Proficient in Windows operating systems, spreadsheets, and word processing.
• Effective in handling stressful, high‑pressure situations while maintaining composure.

Responsabilidades

• Deliver standout guest service from check‑in to check‑out.
• Lead and coach the front desk team to maintain high standards.
• Identify and resolve issues before they impact guests.
• Balance occupancy and revenue through effective communication.

Conocimientos

Guest Experience

Front Desk Leadership

Team Coaching

Revenue Optimization

Educación

2-year college degree + 3+ yrs exp

4-year degree + 1 yr exp

5+ years hotel supervisory exp

Herramientas

Windows OS

MS Excel

MS Word

Descripción del empleo

AC Hotel Atlanta Downtown by Aimbridge Hospitality is seeking a Front Desk Manager OEM to lead the guest service team and optimize front office operations. You will supervise check-in/check-out, train staff, and drive occupancy and revenue through smart service and communication.

As an overtime‑eligible manager, you’ll champion guest satisfaction, maintain high standards, and collaborate across departments to ensure smooth stays for every guest.