Front Desk Supervisor: Guest Experience Leader

MOXY ATLANTA DOWNTOWN; Atlanta (GA); On-site; USD 42,000 - 54,000; Full time

Job summary

MOXY ATLANTA DOWNTOWN is seeking a Guest Service Supervisor to oversee day-to-day Front Office operations, including personnel management, budgeting, and financial controls. The role requires supervising at least three associates and two years in the service industry, with a high school diploma or equivalent.

The position emphasizes guest service excellence, training and developing staff, and maintaining a hospitable atmosphere while ensuring guest privacy and efficient check-ins.

Qualifications

• One year supervising (at least) three associates.
• Two years’ experience in service industry.
• High school diploma or equivalent.

Responsibilities

• Maintain a professional cohesive team by training, coaching, counseling and developing the most qualified individuals.
• Promote positive morale and friendly attitudes.
• Work within budgeted guidelines for maximum revenues and within labor models.
• Greet and register guests, provide room assignments, maintain guest privacy, and accommodate special requests when possible.
• Promote and sell services/amenities of the hotel.
• Promote repeat business by offering to take future reservations and providing recommendations for alternate same brand-type products.
• Be aware of potential sales leads and pass information on to appropriate individual.

Skills

Supervisory experience

Customer service

Communication skills

Team leadership

Education

High school diploma or equivalent

Tools

PMS (Property Management System)

Job description

MOXY ATLANTA DOWNTOWN is seeking a Guest Service Supervisor to oversee day-to-day Front Office operations, including personnel management, budgeting, and financial controls. The role requires supervising at least three associates and two years in the service industry, with a high school diploma or equivalent.

The position emphasizes guest service excellence, training and developing staff, and maintaining a hospitable atmosphere while ensuring guest privacy and efficient check-ins.