Guest Services Lead: Front Desk Operations & Training

AC/Moxy Dallas Uptown; Dallas (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

401(k) Retirement Match

Paid Holidays

Paid Time Off

Employee Assistance Program

Job summary

AC/Moxy Dallas Uptown is seeking a Front Office Supervisor to lead the guest services team and ensure smooth operations, delivering excellent feedback and guest satisfaction.

The role requires training, directing, and coaching front desk staff while resolving guest issues quickly and professionally, and building strong cross-department relationships, including with housekeeping and reservations.

Qualifications

• Experience supervising front desk or guest services.
• Strong communication and customer service skills.
• Ability to resolve conflicts quickly and professionally.

Responsibilities

• Supervise guest services team to ensure efficient operations and high guest satisfaction.
• Train, direct, and coach front desk staff to maintain quality operation.
• Resolve guest issues quickly to uphold service standards.
• Build relationships with other departments, especially housekeeping and reservations.
• Oversee cash handling at the front desk per hotel policy.

Skills

Supervisory

Guest Services

Staff Training

Customer Service

Cash Handling

Job description

AC/Moxy Dallas Uptown is seeking a Front Office Supervisor to lead the guest services team and ensure smooth operations, delivering excellent feedback and guest satisfaction.

The role requires training, directing, and coaching front desk staff while resolving guest issues quickly and professionally, and building strong cross-department relationships, including with housekeeping and reservations.