Guest Experience Front Desk Manager

Microtel Inn and Suites Charleston Wva; South Charleston (WV); On-site; USD 38,000 - 52,000; Full time

Job summary

Microtel Inn and Suites Charleston Wva is seeking a Front Desk Manager to lead front office operations with enthusiasm and professionalism. This role is the first point of contact for guests, ensuring a warm, efficient experience from arrival to departure, and driving exceptional service daily.

You will oversee reservations, night audits, and interdepartmental coordination to ensure seamless guest experiences.

Qualifications

• Proven experience in hospitality front desk management.
• Ability to manage reservations and guest inquiries.
• Strong communication and problem-solving skills.

Responsibilities

• Oversee daily front desk operations including check-in/check-out, reservations, and guest inquiries.
• Lead and motivate front desk staff to deliver outstanding service with a friendly, professional attitude.
• Manage reservation systems to ensure accuracy and efficiency.
• Conduct night audits and manage front desk cash handling procedures with precision.
• Coordinate with housekeeping, maintenance, and other departments for seamless guest experiences.
• Maintain detailed records of guest interactions, reservations, and special requests.

Skills

Front desk management

Guest services

Multilingual communication

PMS proficiency

Cash handling

Tools

SPH / PMS

Job description

Microtel Inn and Suites Charleston Wva is seeking a Front Desk Manager to lead front office operations with enthusiasm and professionalism. This role is the first point of contact for guests, ensuring a warm, efficient experience from arrival to departure, and driving exceptional service daily.

You will oversee reservations, night audits, and interdepartmental coordination to ensure seamless guest experiences.