Front Desk Lead — Guest Experience & Training (Part-Time)

Atrium Hospitality; Charleston (WV); On-site; USD 15,000 - 22,000; Part time

Benefits offered by this job

401(k) plan with company match

Health coverage options

Paid Time Off & Vacation

Discounts on destinations

DailyPay

Tuition reimbursement

Employee discounts

Job summary

Atrium Hospitality is seeking a courteous Front Desk Associate at Charleston Embassy Suites in Charleston, WV. This part-time role requires delivering warm guest service, handling check-ins/check-outs, and keeping the lobby guest-ready.

You will support and train peers, resolve guest issues efficiently, and help with daily tasks like event sheets and business center assistance. Prior hospitality experience helps you shine.

Qualifications

• Customer service experience and people skills are required.
• Hospitality or supervisory experience is preferred.
• High school diploma and basic math/communication skills needed.
• Tech-friendly for hotel systems and check-in processes.
• Physical ability to lift up to 50 lbs and stay on your feet.

Responsibilities

• Oversee front desk operations and act as the main problem solver.
• Greet guests, manage check-ins & check-outs with warmth.
• Train and support new front desk team members.
• Resolve guest issues promptly and professionally.
• Assist with event sheets, business center support, and lobby upkeep.

Skills

Customer service

Hospitality experience

Leadership

Tech savvy

Physical stamina

Education

High school diploma or equivalent

Job description

Atrium Hospitality is seeking a courteous Front Desk Associate at Charleston Embassy Suites in Charleston, WV. This part-time role requires delivering warm guest service, handling check-ins/check-outs, and keeping the lobby guest-ready.

You will support and train peers, resolve guest issues efficiently, and help with daily tasks like event sheets and business center assistance. Prior hospitality experience helps you shine.