Front Desk Agent

Bbl Construction Services, LLC; Charleston, Northern (WV, KY); Hybrid; USD 19,000 - 21,000; Full time

Benefits offered by this job

Paid Time Off

401K Investment

Referral Bonus

Associate Development Plan Opportu...

Job summary

Four Points Charleston is seeking a Front Desk Agent to assist guests efficiently and professionally at the hotel front desk. The role requires weekend and holiday availability in a hospitality setting, with a focus on up-selling, guest satisfaction, and smooth check-in/out.

Strong typing, computer aptitude, and interpersonal skills are essential. A high school diploma or equivalent is preferred.

Qualifications

• High school diploma or equivalent preferred.
• Professional front desk experience or customer service skills preferred.
• Ability to type, use a computer, and communicate effectively.

Responsibilities

• Register guests promptly and courteously using up-selling techniques.
• Process guest check-in/check-out and payments per policies.
• Provide information on hotel services, local attractions, and directions.
• Respond to guest requests and resolve issues to ensure satisfaction.
• Handle reservations and assist with deposits, accounts, and cashiering tasks.
• Maintain a high standard of hospitality and teamwork.

Skills

Typing

Computer aptitude

Interpersonal skills

Reading

Writing

Math basics

Education

High school diploma

Tools

Cash handling

Job description

Job Details

Job Location: Four Points Charleston - Charleston, WV 25301

Position Type: Full Time

Salary Range: $14.00 - $15.00 Hourly

Job Shift: Any

Job Category: Hospitality - Hotel

COME AND JOIN OUR AMAZING TEAM!

Most positions do require weekend and holiday availability.

Benefits

• Paid Time Off
• 401K Investment
• Referral Bonus
• Associate Development Plan Opportunities
• Internal Promotion Opportunities
• Medical, Dental, Vision, Voluntary Benefits, FSA and HSA Account options available to Full-Time associates
• Associate Travel Program Discounts

Front Desk Agent is responsible for assisting guests efficiently, courteously and professionally in all front office related functions according to the standards set forth by management. A high standard of service and hospitality must be maintained at all times. Responsible to guests. Able to work flexible schedule. Reports directly to the Front Desk Supervisor. High school diploma or equivalent preferred. Skills include: typing, computer aptitude. Interpersonal skills, reading, writing, mathematical abilities, including basic math. Physical requirements include: speaking/hearing on the phone, reading/writing/typing, lifting and carrying, reaching overhead, pushing, pulling, bending and able to walk stairs. Moving about, usually while standing up for a significant portion of the workday.

Duties to include, but not limited to:

• Registers guests into the hotel in a prompt and courteous manner using up selling techniques to maximize room rates: prepares for group check in and out, and VIP arrivals; becomes informed of events/functions in the hotel during the shift.
• Checks guests out of the hotel; processes customer payments according to established policies and procedures.
• Responds to guest requests promptly; promotes hotel services, facilities and outlets; provides guests with information such as local attractions and directions to increase guest satisfaction.
• Resolves guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests.
• Books guest reservations or coordinates with reservation center.
• Handles departmental accounting of moneys, receipts, guest accounts and other forms of credit; posts all charges; completes cashier’s report, prepares deposit and counts cashier bank.
• Issues, controls and releases guest safe-deposit boxes.

Qualifications