Guest Experience & Front Desk Leader

Lm Services Corporation Group; St. Louis (MO); On-site; USD 54,000 - 55,000; Full time

Job summary

Marriott St Louis Airport in St. Louis, MO 63134, is seeking a Management-level professional to lead the front office team. This full-time role focuses on staffing, training, and maintaining service standards across guest services.

You will oversee the front desk and PBX, run shifts, pre-register guests, and coordinate with other departments to ensure seamless guest experiences, while adhering to Marriott guidelines.

Qualifications

• Experience supervising front office staff and ensuring service standards.
• Ability to analyze complex data and make sound judgments.
• Strong organizational skills to train staff on brand standards.
• Proficient with front desk operations and guest check-in/check-out.
• Strong verbal and written English communication.

Responsibilities

• Oversee the front desk and PBX and ensure agents follow Marriott guidelines.
• Run shifts at the Front Desk and perform check-in/check-out.
• Pre-register guests and coordinate with other departments.
• Handle guest concerns and resolve issues per Marriott guidelines.
• Log all issues and resolutions.

Skills

Staffing

Training

Counseling

Front Office Management

Supervision

Guest service

Communication

Tools

PBX system

Job description

Marriott St Louis Airport in St. Louis, MO 63134, is seeking a Management-level professional to lead the front office team. This full-time role focuses on staffing, training, and maintaining service standards across guest services.

You will oversee the front desk and PBX, run shifts, pre-register guests, and coordinate with other departments to ensure seamless guest experiences, while adhering to Marriott guidelines.