Front Desk Supervisor

One Ocean Resort & Spa; Omaha, Northern (NE, KY); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Omaha Marriott in Regency Business Park is seeking a Front Office Supervisor to lead front desk teams, ensure seamless guest check-in/out, and uphold service standards. The role requires coordinating staffing, training, and scheduling while maintaining accurate MICROS operations and communicating with housekeeping and engineering departments.

The ideal candidate will demonstrate calm guest interaction, a strong work ethic, and flexibility to cover varying shifts, including nights and weekends.

Qualifications

• Ability to calmly interact with guests and handle concierge requests.
• Strong work ethic with initiative and reliability.
• Flexibility to work nights, weekends, and holidays as needed.
• Ability to work effectively within a team to deliver great guest experiences.

Responsibilities

• Staff front desk teams: interviewing, hiring, training and scheduling front desk, PBX, and guest services staff.
• Maintain clear understanding of front office roles and cover duties when needed.
• Operate the MICROS front office system accurately for daily transactions.
• Monitor AM/PM discrepancy reports and resolve issues promptly.

Skills

Staff management

Customer service

Scheduling

Team coordination

Tools

MICROS System

Job description

Welcome to the newly Omaha Marriott located in the affluent Regency Business Park at the intersection of Interstate 680 and West Dodge Road. Our Heartwood Restaurant & Lounge offers breakfast and dinner. The hotel features 12,000 square feet of versatile and flexible meeting space, designed to accommodate a wide range of events and functions.Nearby businesses include: Charles Schwab, Whole Foods, Top Golf, Borsheims Jewelry, Signature Performance, and the University of Nebraska Omaha.

Job Description

What you will be doing

• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
• Have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time.
• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
• Accurately check AM and PM discrepancy reports.
• Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs. Efficiently process guest requests to the appropriate departments
• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with needs.

Location

Requirements

What we are looking for

• Ability to calmly work with guests
• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our guests

Status

Full-time

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