Front Desk Supervisor

Melrosehoteldc; Omaha, Northern (NE, KY); Hybrid; USD 35,000 - 50,000; Full time

Job summary

Omaha Marriott in Regency Business Park seeks a Front Office Supervisor to lead the guest services team, manage check-ins and check-outs, and ensure smooth operation of the MICROS front desk system. You will supervise staffing, train staff, and maintain high service standards in a busy hotel environment.

The role requires flexibility to work nights, weekends, and holidays, and a strong focus on guest satisfaction.

Qualifications

• Ability to calmly work with guests.
• High work ethic and self-initiative.
• Flexible schedule; may include nights, weekends, and holidays.
• Enjoy working as part of a team to provide great guest experiences.

Responsibilities

• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk staff and related roles.
• Understand front office roles and duties and perform them when needed.
• Operate the MICROS system for daily transactions and occasional tasks.
• Check AM and PM discrepancy reports.
• Coordinate with Housekeeping and Engineering regarding guest rooms and maintenance requests.
• Greet guests, check them in and out promptly and professionally, and assist with needs.

Skills

Guest service

Team player

Scheduling

Calm under pressure

Self-motivation

Job description

Welcome to the newly Omaha Marriott located in the affluent Regency Business Park at the intersection of Interstate 680 and West Dodge Road. Our Heartwood Restaurant & Lounge offers breakfast and dinner. The hotel features 12,000 square feet of versatile and flexible meeting space, designed to accommodate a wide range of events and functions.Nearby businesses include: Charles Schwab, Whole Foods, Top Golf, Borsheims Jewelry, Signature Performance, and the University of Nebraska Omaha.

Job Description

What you will be doing

• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
• Have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time.
• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
• Accurately check AM and PM discrepancy reports.
• Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs. Efficiently process guest requests to the appropriate departments
• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with needs.

Location

Requirements

What we are looking for

• Ability to calmly work with guests
• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our guests

Status

Full-time

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