Guest Experience Agent - Front Desk (Flexible Hours, PTO)

Ivy Hospitality; Indianapolis (IN); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Medical

Dental

Vision

FSA

HSA

Life Insurance

AD&D

401(k)

PTO

Job summary

Ivy Hospitality in Indianapolis, IN is seeking a friendly Front Desk Agent to warmly welcome guests, manage seamless check-ins and check-outs, handle guest inquiries, and resolve issues with courtesy and efficiency, ensuring a positive first impression.

You will promote the loyalty program, process payments, assist with reservations and transportation, and collaborate with the team to deliver outstanding service while maintaining hotel standards and guest privacy.

Qualifications

• Customer service experience preferred.
• Strong verbal and written communication skills.
• Ability to stand for up to 8 hours.
• Ability to lift up to 15 lbs.
• Willingness to work nights, weekends, and holidays.

Responsibilities

• Greet and welcome guests, register into the system, verify reservation details and payment information.
• Promote and enroll guests in the hotel loyalty program.
• Process payments at check-in/check-out and manage daily receipts.
• Assist guests with service requests, issue keys, and handle charges.
• Respond to guest complaints and escalate as needed.
• Answer calls and manage reservations with accuracy.
• Assist with shuttle/transportation services and luggage.
• Be knowledgeable about local area, services, and amenities.
• Maintain guest confidentiality and hotel security procedures.
• Promote amenities and upgrades to enhance guest experience.

Skills

Customer service

Communication skills

Basic computer skills

Guest service

Teamwork

Education

High School diploma or equivalent

Job description

Ivy Hospitality in Indianapolis, IN is seeking a friendly Front Desk Agent to warmly welcome guests, manage seamless check-ins and check-outs, handle guest inquiries, and resolve issues with courtesy and efficiency, ensuring a positive first impression.

You will promote the loyalty program, process payments, assist with reservations and transportation, and collaborate with the team to deliver outstanding service while maintaining hotel standards and guest privacy.