Hotel Guest Experience Specialist

First-Hospitality-5; Indianapolis (IN); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Insurance enrollment from Day 1

Paid time off from Day 1

Holiday pay from Day 1

401(k) enrollment after 30 days

Hotel and travel discounts

Professional development and promotion

Job summary

First Hospitality is seeking a Guest Service Representative in Indianapolis to warmly greet guests, manage the check-in process, and ensure a smooth arrival experience. You will build rapport to uncover needs and communicate across departments to meet brand standards.

The role emphasizes strong verbal and written communication, customer service excellence, and proactive problem solving in a fast-paced hotel setting. On-site position with opportunities for growth and development.

Qualifications

• Excellent verbal and written communication skills are essential.
• Customer service experience is required or preferred in hospitality.
• Must be able to read, write, and understand primary workplace language.

Responsibilities

• Greet arriving guests and manage the check-in experience, ensuring requests are met.
• Build rapport with guests to identify expectations and needs.
• Communicate with guests by phone or online in line with brand standards.
• Promote loyalty programs and offer rate packages or upgrades when suitable.
• Coordinate with hotel departments to fulfill guest requests and resolve issues.
• Listen to guests, address concerns, and document feedback for action.

Skills

Excellent verbal and written comms

Customer service

Education

High School diploma or equivalent

Job description

First Hospitality is seeking a Guest Service Representative in Indianapolis to warmly greet guests, manage the check-in process, and ensure a smooth arrival experience. You will build rapport to uncover needs and communicate across departments to meet brand standards.

The role emphasizes strong verbal and written communication, customer service excellence, and proactive problem solving in a fast-paced hotel setting. On-site position with opportunities for growth and development.