Guest Experience & Front Desk Coordinator

Affinity Management Services, LLC; Miami (FL); On-site; USD 28,000 - 42,000; Full time

Job summary

Affinity Management Services, LLC is seeking a Receptionist / Customer Care Coordinator in Miami to be the first point of contact for residents, visitors, vendors, and staff. You will greet guests, manage inquiries, and support Customer Care by handling emails and Dynamics cases.

Responsibilities include answering calls, routing requests, performing general administrative tasks, and ensuring a welcoming, organized reception area.

Qualifications

• Provide front desk reception and customer care support with a professional demeanor.
• Handle guest inquiries and direct visits with courtesy and efficiency.
• Support customer care operations by managing emails and cases in Dynamics.
• Assist with general administrative tasks and call volume as needed.

Responsibilities

• Serve as the primary receptionist for visitors, residents, vendors, and employees.
• Monitor and route customer inquiries coming through Dynamics and emails.
• Answer and route incoming calls; provide overflow support during busy periods.
• Maintain accurate records and case notes in Dynamics and document handling.

Skills

Customer service

Communication

Professionalism

Phone etiquette

Multitasking

Tools

Dynamics CRM

Job description

Affinity Management Services, LLC is seeking a Receptionist / Customer Care Coordinator in Miami to be the first point of contact for residents, visitors, vendors, and staff. You will greet guests, manage inquiries, and support Customer Care by handling emails and Dynamics cases.

Responsibilities include answering calls, routing requests, performing general administrative tasks, and ensuring a welcoming, organized reception area.