Guest Experience Coordinator - Front Desk & Admin

Divine Taxa; Miami (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company in customer service in Miami seeks a Front Office Assistant to ensure a welcoming atmosphere for clients and visitors. You will manage client relations, schedule appointments, and provide administrative support. Candidates should possess strong communication skills, a professional demeanor, and proficiency in office software. This role requires flexibility to work various shifts and offers a platform to enhance client satisfaction through effective service.

Qualifications

• High school diploma or equivalent; additional education in related fields is a plus.
• Exceptional interpersonal and communication skills, both verbal and written.
• Proficiency in using office software, including Microsoft Office Suite and scheduling tools.
• Strong organizational skills and attention to detail, with the ability to multitask effectively.
• Professional appearance and demeanor, coupled with a positive and friendly attitude.
• Familiarity with basic office equipment such as phone systems, printers, and copiers.
• Flexibility to work shifts, including evenings and weekends, if required.

Responsibilities

• Greet and welcome clients, guests, and visitors with professionalism and warmth.
• Assist clients in checking in, scheduling appointments, and directing them to appropriate personnel.
• Maintain the front desk area and visitor logs, ensuring accuracy and organization.
• Handle inquiries via phone, email, and in-person, providing accurate information.
• Address and resolve minor client concerns or issues promptly.

Skills

Interpersonal skills

Communication skills

Organizational skills

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

A leading company in customer service in Miami seeks a Front Office Assistant to ensure a welcoming atmosphere for clients and visitors. You will manage client relations, schedule appointments, and provide administrative support. Candidates should possess strong communication skills, a professional demeanor, and proficiency in office software. This role requires flexibility to work various shifts and offers a platform to enhance client satisfaction through effective service.