Guest Experience Front Desk & Concierge Associate

Massanutten Resort; McGaheysville (VA); On-site; USD 17,000 - 19,000; Part time

Benefits offered by this job

Weekend differential

Job summary

Massanutten Resort is seeking an Front Office Operations Associate to welcome onsite and offsite guests, assist with check-in/check-out, handle phone inquiries, and share information on accommodations and local attractions. The role emphasizes a warm, guest-focused atmosphere and strong service orientation.

The ideal candidate is a problem-solver with a friendly disposition, capable of curating itineraries and providing personalized recommendations.

Qualifications

• Customer service skills.
• Problem-solving skills.
• General computer skills.
• Must be 15 years or older.

Responsibilities

• Greet arriving guests and assist with check-in/check-out procedures.
• Answer phone inquiries and provide accommodation and amenity information.
• Curate vacation itineraries and offer recommendations for local attractions.

Skills

Customer service

Problem-solving

General computer skills

Job description

Massanutten Resort is seeking an Front Office Operations Associate to welcome onsite and offsite guests, assist with check-in/check-out, handle phone inquiries, and share information on accommodations and local attractions. The role emphasizes a warm, guest-focused atmosphere and strong service orientation.

The ideal candidate is a problem-solver with a friendly disposition, capable of curating itineraries and providing personalized recommendations.