Front Office Operations Associate (Part-Time)

Massanutten Resort; McGaheysville (VA); On-site; USD 17,000 - 19,000; Part time

Benefits offered by this job

Weekend differential

Job summary

Massanutten Resort is seeking an Front Office Operations Associate to welcome onsite and offsite guests, assist with check-in/check-out, handle phone inquiries, and share information on accommodations and local attractions. The role emphasizes a warm, guest-focused atmosphere and strong service orientation.

The ideal candidate is a problem-solver with a friendly disposition, capable of curating itineraries and providing personalized recommendations.

Qualifications

• Customer service skills.
• Problem-solving skills.
• General computer skills.
• Must be 15 years or older.

Responsibilities

• Greet arriving guests and assist with check-in/check-out procedures.
• Answer phone inquiries and provide accommodation and amenity information.
• Curate vacation itineraries and offer recommendations for local attractions.

Skills

Customer service

Problem-solving

General computer skills

Job description

Job Summary

The Front Office Operations Associate position serves as the primary point of contact for the Resort’s onsite and offsite guests. The Associate strives to provide the highest level of customer service to maintain a warm, inviting, and guest-focused atmosphere. Position greets arriving guests and assists with check-in/check-out procedures, answers phone inquiries, provides accommodation and amenity information, curates vacation itineraries, and offers recommendations for local attractions. Ideal candidates are problem-solvers and possess a friendly disposition with a desire to serve others.

Massanutten Resort

Job Summary

The Front Office Operations Associate position serves as the primary point of contact for the Resort’s onsite and offsite guests. The Associate strives to provide the highest level of customer service to maintain a warm, inviting, and guest-focused atmosphere. Position greets arriving guests and assists with check-in/check-out procedures, answers phone inquiries, provides accommodation and amenity information, curates vacation itineraries, and offers recommendations for local attractions. Ideal candidates are problem-solvers and possess a friendly disposition with a desire to serve others.

Required

• Customer service skills
• Problem-solving skills
• General computer skills
• Must be 15 years or older

Preferred

• Prior customer service/guest relations experience
• Previous hotel/resort work experience

Job Type: Part-Time

Typical Schedule

Days

• Days vary from week to week
• Including evening and weekend

Hours

• Varied hours
• 16 to 29 hours a week

Compensation

• Pay: $12.77
• Potential to earn more with the weekend differential

Applications accepted until 2:00 PM on Friday, August 28. For more information, contact José Antonio Martínez at 540.289.3143.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.