Guest Experience Front Desk Concierge

Andaz; West Hollywood (CA); On-site; USD 34,440 - 45,460; Full time

Job summary

Andaz West Hollywood, part of Hyatt Hotels Corporation, is hiring a Front Office Associate to greet guests, check them in/out, and share information about services and promotions. You will process payments and respond to inquiries with warmth and professionalism, helping to create memorable experiences.

In this role, you will be a visible first point of contact and need to remain composed in a fast-paced setting while delivering attentive service that reflects the Andaz brand and Hyatt standards.

Qualifications

• A true desire to satisfy the needs of others in a fast paced environment.
• Refined verbal and written communication skills.
• Ability to stand for long periods of time.

Responsibilities

• Welcome and register guests in a fast-paced environment.
• Provide information about hotel services and promotions, process payments.
• Respond to guest inquiries with professionalism and warmth; build rapport for an outstanding guest experience.

Skills

Customer service

Verbal communication

Written communication

Stamina

Job description

Andaz West Hollywood, part of Hyatt Hotels Corporation, is hiring a Front Office Associate to greet guests, check them in/out, and share information about services and promotions. You will process payments and respond to inquiries with warmth and professionalism, helping to create memorable experiences.

In this role, you will be a visible first point of contact and need to remain composed in a fast-paced setting while delivering attentive service that reflects the Andaz brand and Hyatt standards.