Front Office Host

Hyatt Hotels Corporation; West Hollywood (CA); On-site; USD 23,419 - 39,950; Full time

Job summary

Hyatt Andaz West Hollywood is seeking a Front Office Associate to warmly greet guests, check them in, and provide information on hotel services. You will process payments, answer inquiries, and ensure a memorable guest experience in a fast-paced environment.

The role emphasizes personal connection, proactive service, and polished verbal and written communication to strengthen guest satisfaction. Hourly pay reflects market rates for frontline hospitality roles.

Qualifications

• Experience in guest-facing roles preferred.
• Excellent communication and interpersonal skills.
• Ability to stand for long periods and work in a fast-paced environment.

Responsibilities

• Welcome and register guests upon arrival.
• Provide information about hotel services and promotions.
• Process guest payments accurately and securely.
• Respond to guest inquiries with professionalism and warmth.

Skills

Customer service

Verbal communication

Written communication

Stamina/standing

Job description

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\"Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally.\"

At Hyatt, we are committed to delivering exceptional hospitality through caring, attentive service and meaningful guest experiences. As a Front Office Associate, you will play a key role in creating memorable stays by serving as one of the first points of contact for our guests.

In this highly visible position, you will be responsible for welcoming and registering guests, providing information about hotel services and promotions, processing payments, and responding to guest inquiries with professionalism and warmth. Your ability to build rapport through genuine conversation and personalized service will directly contribute to an outstanding guest experience.

At Andaz, part of Hyatt Hotels Corporation, we embrace the meaning of the Hindi word for \"personal style.\" Our hotels combine local inspiration, contemporary luxury, innovative design, and exceptional service to create unique experiences for every guest. As a member of our team, you will contribute to an environment that is personal, uncomplicated, and vibrant.

Whether you have previous experience as a hotel front desk professional or are looking to build a career in hospitality, we welcome individuals who are passionate about delivering outstanding customer service and creating lasting impressions.

If you thrive in a fast-paced, guest-focused environment and enjoy connecting with people, we'd love to hear from you.

The hourly rate for this position is $28.54. This is the pay rate for this position that Andaz West Hollywood reasonably expects to pay.

• A true desire to satisfy the needs of others in a fast paced environment.
• Refined verbal and written communication skills.
• Ability to stand for long periods of time.

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