Guest Experience Front Desk Clerk

Concord Hospitality Enterprises Co.; Raleigh (NC); On-site; USD 17,000 - 22,000; Part time

Job summary

Concord Hospitality Enterprises Co. in Raleigh, NC is seeking a Front Desk Clerk or Guest Services Clerk who thrives on guest interaction.

This on-site, part-time role places you at the hub of the hotel, delivering warm, proactive service and guiding guests through their stay. You will greet guests, handle requests, post charges, manage mail, and coordinate with other departments to ensure a smooth experience.

Qualifications

• Assist guests efficiently, courteously and professionally at all times.
• Maintain a high level of service and hospitality.
• Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner.
• Post guest charges, collect payments and follow all cash handling procedures as required by Concord.
• Handle guest mail and messages with respect to privacy and professionalism.
• Be knowledgeable of the hotel brand and various programs (travel programs, special offers).
• Be a great communicator to various departments and management on guest comments and concerns.
• Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance.
• Have full knowledge of hotel safety and emergency procedures.

Responsibilities

• Assisting guests efficiently, courteously and professionally at all times.
• Maintain a high level of service and hospitality.
• Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner.
• Post guest charges, collect payments and follow all cash handling procedures as required by Concord.
• Handle guest mail and messages with respect to privacy and professionalism.
• Be knowledgeable of the hotel brand and various programs (travel programs, special offers).
• Be a great communicator to various departments and management on guest comments and concerns.
• Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance.
• Have full knowledge of hotel safety and emergency procedures.

Job description

Concord Hospitality Enterprises Co. in Raleigh, NC is seeking a Front Desk Clerk or Guest Services Clerk who thrives on guest interaction.

This on-site, part-time role places you at the hub of the hotel, delivering warm, proactive service and guiding guests through their stay. You will greet guests, handle requests, post charges, manage mail, and coordinate with other departments to ensure a smooth experience.