Front Desk Clerk

Tapestry Conshohocken; Miami (FL); On-site; USD 2,066,000 - 3,168,000; Full time

Benefits offered by this job

Competitive wages

Life & Disability insurance

401k with company match

Discounted room rates

Training & development

Job summary

Concord seeks a Front Desk Clerk in Miami, FL to create exceptional guest experiences with friendly, attentive service and a welcoming atmosphere throughout the stay.

Responsibilities include checking guests in/out, handling reservations and requests, processing payments, answering calls, and maintaining accurate records in a fast-paced front desk environment. Flexibility for evenings, weekends, and holidays is required.

Qualifications

• High school diploma or equivalent preferred.
• Hospitality or customer service experience preferred.
• Strong communication and guest service skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Detail-oriented with basic computer and cash-handling skills.

Responsibilities

• Check guests in/out, manage reservations, and handle special requests.
• Respond to guest inquiries and resolve concerns promptly and professionally.
• Process payments, cash transactions, and guest account charges accurately.
• Answer phone calls and provide information on hotel services and amenities.
• Monitor room availability and maintain accurate guest records.
• Maintain a clean front desk and lobby area.
• Communicate guest feedback, maintenance needs, and operational updates.
• Follow safety, security, and emergency procedures.

Skills

Communication skills

Guest service

Multitasking

Detail-oriented

Cash handling

Education

High school diploma

Tools

POS system

Basic computer

Job description

FL, AC Miami
AC Miami Dadeland
Miami, FL 33156, USA

• Front Office
• Full-Time
• Requisition #: FRONT064139

Description

As a Front Desk Clerk, you play a key role in creating exceptional guest experiences by providing friendly, attentive service and ensuring every guest feels welcomed, supported, and valued throughout their stay.

Responsibilities:

Deliver exceptional guest service and create a welcoming experience.

• Check guests in/out, manage reservations, and handle special requests.
• Respond to guest inquiries and resolve concerns promptly and professionally.
• Process payments, cash transactions, and guest account charges accurately.
• Answer phone calls and provide information on hotel services and amenities.
• Monitor room availability andmaintainaccurateguest records.
• Maintain a clean and organized front desk and lobby area.
• Communicate guest feedback, maintenance needs, and operational updates.
• Follow all safety, security, and emergency procedures.

Qualifications:

• High school diploma or equivalent preferred.
• Previoushospitality or customer service experience preferred.
• Strong communicationand guest service skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Detail-oriented with basic computer and cash-handling skills.
• Professional, reliable, and service-focused.
• Ability to stand for extended periods andlift upto 40 lbs. when needed.
• Must be able toworka flexible schedule, including evenings, weekends, and holidays.

Benefits (Full TimeAssociates only)

Full-time associates are eligible toparticipatein a comprehensive benefit package, which includes

• Competitive wages
• Life insurancewithShortTerm andLong-Termdisability options
• 401k with Company Match
• Discounted room rates at Concord managed hotels
• Training & development and career advancement opportunities.

Why Concord?

Our culture is based on our five Cornerstones, and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It's important to us to providea great workenvironment for ourassociatesand we strive to hire the BEST associates in the market.

Our "Associate First" culture supports and inspires personal development both within the workplace and beyond. Concord's associates are what our company is built on, and we strive to recognize them for their hard work, dedication, and commitment to excellence.

We value work life balance, diversity, and our commitment to provide the best customer service and qualityaccommodationsin everymarketwe exist

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEOemployerM/F/D/V. Wemaintaina drug-free workplace.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.