Guest Experience Front Desk Associate - Full-Time

True North Hotel Group Inc; Marlborough (MA); On-site; USD 32,000 - 42,000; Full time

Job summary

True North Hotel Group in Marlborough, MA is seeking a Front Desk Associate to warmly welcome guests, manage check-ins, and coordinate room details at the Fairfield Inn & Suites. The role requires a professional, guest-focused demeanor.

The ideal candidate will have strong communication, basic clerical skills, and the ability to assist guests with dining, transportation, and local recommendations. This is a full-time position offering a supportive team culture and opportunities for growth.

Qualifications

• High school diploma or GED or equivalent.
• 1–3 months related experience preferred.
• Must be able to lift up to 50 pounds.
• Hospitality experience is a plus.

Responsibilities

• Greet guests and check them in, issue keys.
• Answer guest questions in person or by phone.
• Assist with dining, entertainment, and transportation reservations.
• Resolve guest issues and complaints promptly.
• Handle clerical duties: calls, reservations, filing, mailing.

Skills

Customer service

Hospitality

Communication

Multitasking

Education

High school diploma or GED

Job description

True North Hotel Group in Marlborough, MA is seeking a Front Desk Associate to warmly welcome guests, manage check-ins, and coordinate room details at the Fairfield Inn & Suites. The role requires a professional, guest-focused demeanor.

The ideal candidate will have strong communication, basic clerical skills, and the ability to assist guests with dining, transportation, and local recommendations. This is a full-time position offering a supportive team culture and opportunities for growth.