Front Desk Associates

True North Hotel Group Inc; Marlborough (MA); On-site; USD 32,000 - 42,000; Full time

Job summary

True North Hotel Group in Marlborough, MA is seeking a Front Desk Associate to warmly welcome guests, manage check-ins, and coordinate room details at the Fairfield Inn & Suites. The role requires a professional, guest-focused demeanor.

The ideal candidate will have strong communication, basic clerical skills, and the ability to assist guests with dining, transportation, and local recommendations. This is a full-time position offering a supportive team culture and opportunities for growth.

Qualifications

• High school diploma or GED or equivalent.
• 1–3 months related experience preferred.
• Must be able to lift up to 50 pounds.
• Hospitality experience is a plus.

Responsibilities

• Greet guests and check them in, issue keys.
• Answer guest questions in person or by phone.
• Assist with dining, entertainment, and transportation reservations.
• Resolve guest issues and complaints promptly.
• Handle clerical duties: calls, reservations, filing, mailing.

Skills

Customer service

Hospitality

Communication

Multitasking

Education

High school diploma or GED

Job description

True North Hotel Group , an award-winning management and development company, is seeking a Front Desk Associate to join our team at the Fairfield Inn & Suites in Marlborough, MA. We offer awesome benefits and a great family culture.

RESPONSIBILITIES

• Greets guests and checks them into hotel, issuing room keys, directing guests to rooms and other areas.
• Responds to guest questions either in person or over the phone.
• Fulfills guests’ needs, ensuring their stay is as enjoyable as possible; assists with dining, entertainment, and transportation reservations, as needed.
• Clerical duties include answering phone calls, taking messages, entering reservations, filing, photocopying, faxing, and mailing.

QUALIFICATIONS

• High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience preferred.
• Must be able to move, lift, carry, push, pull and place objects weighing less than or equal to 50 pounds without assistance.
• Experience in hospitality is a plus.

We look forward to hearing from you!

True North is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.

True North Hotel Group , an award-winning management and development company, is seeking a Front Desk Associate to join our team at the Fairfield Inn & Suites in Marlborough, MA. We offer awesome benefits and a great family culture.

RESPONSIBILITIES

• Greets guests and checks them into hotel, issuing room keys, directing guests to rooms and other areas.
• Responds to guest questions either in person or over the phone.
• Fulfills guests’ needs, ensuring their stay is as enjoyable as possible; assists with dining, entertainment, and transportation reservations, as needed.
• Resolves guest problems/complaints.
• Clerical duties include answering phone calls, taking messages, entering reservations, filing, photocopying, faxing, and mailing.

QUALIFICATIONS

• High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience preferred.
• Must be able to move, lift, carry, push, pull and place objects weighing less than or equal to 50 pounds without assistance.
• Experience in hospitality is a plus.

We look forward to hearing from you!

True North is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.

Full time, must be able to stand 8 hours.