Guest Experience Front Desk Associate

True North Hotel Group Inc; South Boston (VA); On-site; USD 26,000 - 38,000; Full time

Job summary

True North Hotel Group Inc in South Boston, VA is seeking a Front Desk Associate for the Fairfield Inn & Suites. You will welcome guests, check them in, issue keys, and direct them to rooms and facilities.

You will respond to questions by phone or in person, assist with dining, entertainment and transportation reservations, and perform clerical tasks such as answering calls and handling reservations. Prior hospitality experience is a plus.

Qualifications

• High school diploma or GED, or 1–3 months related experience, or equivalent combination of education and experience.
• Ability to move, lift, carry, push, pull and place objects weighing up to 50 pounds.
• Experience in hospitality is a plus.

Responsibilities

• Greets guests and checks them into hotel, issuing room keys, directing guests to rooms and other areas.
• Responds to guest questions either in person or over the phone.
• Fulfills guests’ needs, ensuring their stay is as enjoyable as possible; assists with dining, entertainment, and transportation reservations, as needed.
• Clerical duties include answering phone calls, taking messages, entering reservations, filing, photocopying, faxing, and mailing.

Skills

Customer service

Hospitality

Education

High school diploma or GED

Job description

True North Hotel Group Inc in South Boston, VA is seeking a Front Desk Associate for the Fairfield Inn & Suites. You will welcome guests, check them in, issue keys, and direct them to rooms and facilities.

You will respond to questions by phone or in person, assist with dining, entertainment and transportation reservations, and perform clerical tasks such as answering calls and handling reservations. Prior hospitality experience is a plus.