Guest Experience Front Desk Associate

True North Hotel Group Inc; Wrentham (MA); On-site; USD 21,000 - 26,000; Full time

Job summary

True North Hotel Group seeks a Front Desk Associate to join our team at the Springhill Suites/TownePlace Suites in Wrentham, MA. You will greet guests, check them in, issue keys, and direct them to rooms and facilities, while responding to questions in person or by phone.

Qualifications include a high school diploma or GED, or 0–3 months related experience; hospitality experience is a plus. We value a friendly, guest‑focused approach and offer a supportive family culture.

Qualifications

• High school diploma or GED or equivalent experience.
• 1–3 months related hospitality experience preferred.

Responsibilities

• Greets guests and checks them into hotel, issuing room keys, directing guests to rooms and other areas.
• Responds to guest questions either in person or over the phone.
• Fulfills guests' needs, ensuring their stay is as enjoyable as possible; assists with dining, entertainment, and transportation reservations, as needed.
• Clerical duties include answering phone calls, taking messages, entering reservations, filing, photocopying, faxing, and mailing.

Skills

Guest service

Communication

Education

High school diploma or GED

0-3 months related experience

Job description

True North Hotel Group seeks a Front Desk Associate to join our team at the Springhill Suites/TownePlace Suites in Wrentham, MA. You will greet guests, check them in, issue keys, and direct them to rooms and facilities, while responding to questions in person or by phone.

Qualifications include a high school diploma or GED, or 0–3 months related experience; hospitality experience is a plus. We value a friendly, guest‑focused approach and offer a supportive family culture.