Part-Time Front Desk Associate - Guest Experience Pro

Colwen Management Inc; Sudbury (MA); On-site; USD 21,000 - 26,000; Part time

Benefits offered by this job

Hotel discount program

Employee discounts

Job summary

Colwen Management Inc. is seeking a friendly Part Time Front Desk Associate for Fairfield Inn Sudbury in Sudbury, MA. You will greet guests, register them, take reservations, and share local area information with visitors.

Responsibilities include check-in/check-out, guest inquiries, maintaining lobby appearance, and coordinating with housekeeping. A 1-year hotel experience and strong communication skills are preferred. A 7-day rotation including nights and weekends is required.

Qualifications

• One year of related hotel experience preferred.
• Excellent verbal and written communications skills.
• Strong organizational skills and attention to detail.
• Superior interpersonal and customer service skills, ability to deal with difficult guests.
• Familiarity with the local area, ability to provide directions and maps.

Responsibilities

• Operate the front desk and assist guests with inquiries during pre-arrival, registration, stay, checkout, and post-departure.
• Provide exceptional guest service.
• Ensure check-in/check-out is timely and accurate.
• Warmly and professionally welcome all guests.
• Process guest check-in: confirm reservations, assign rooms.
• Coordinate with Housekeeping to track room readiness and guest requests.
• Maintain lobby and shared areas neat and orderly.
• Adhere to brand standards and strict key controls.
• Perform other duties as assigned across departments.

Skills

Customer service

Verbal & written comms

Organization

Interpersonal skills

Attention to detail

Tools

Microsoft Office

PMS software

Job description

Colwen Management Inc. is seeking a friendly Part Time Front Desk Associate for Fairfield Inn Sudbury in Sudbury, MA. You will greet guests, register them, take reservations, and share local area information with visitors.

Responsibilities include check-in/check-out, guest inquiries, maintaining lobby appearance, and coordinating with housekeeping. A 1-year hotel experience and strong communication skills are preferred. A 7-day rotation including nights and weekends is required.