Guest Experience Front Desk Agent

Best Western Shelby Inn & Suites; Shelby (MT); On-site; USD 19,286; Full time

Job summary

A hospitality company is seeking an enthusiastic hotel front desk agent to join their team in Shelby, Montana. This role involves welcoming guests, managing bookings, and addressing inquiries to ensure a great experience. Candidates should have strong customer service skills, ideally with previous experience in hospitality. Compensation is $14 per hour, and applicants should possess a high school diploma or equivalent.

Qualifications

• Strong customer service skills and ability to interact positively with guests.
• Experience as a hotel front desk agent or similar position preferred.
• Ability to handle stressful situations and telephone calls effectively.

Responsibilities

• Welcome guests, check them in and out, providing correct keys and room numbers.
• Ensure hotel guest information is current and correct.
• Answer incoming calls about room bookings, rates, and amenities.
• Communicate with housekeeping to prepare guest accommodations.
• Handle customer complaints as needed.

Skills

Customer service skills

Interpersonal skills

Organizational skills

Time management skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Reservation management systems

Job description

A hospitality company is seeking an enthusiastic hotel front desk agent to join their team in Shelby, Montana. This role involves welcoming guests, managing bookings, and addressing inquiries to ensure a great experience. Candidates should have strong customer service skills, ideally with previous experience in hospitality. Compensation is $14 per hour, and applicants should possess a high school diploma or equivalent.