Front Desk & Guest Services Specialist - Hospitality Perks

Leisure Hotels & Resorts; Ennis (MT); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

401(k) with Employer Match

Health Insurance

Paid Time Off (PTO)

Employer-Paid Life Insurance

Voluntary Life Insurance

Voluntary STD / LTD

Job summary

A hospitality business in Ennis, Montana, is seeking a Front Desk and Guest Services Associate. The ideal candidate will possess excellent customer service skills and thrive in a fast-paced environment. Responsibilities include assisting with check-in and check-out, managing to-go orders, and collaborating with various departments. Benefits include health insurance, a 401(k) plan with employer match, paid time off, and life insurance. Join a team dedicated to creating outstanding experiences for guests.

Qualifications

• Proven excellent customer service and communication skills.
• Proficiency in computer programs like Microsoft Word and Google Docs.
• Working knowledge of reservation software and PMS.
• Experience with POS systems for order processing.
• Ability to multi-task efficiently and adapt quickly.
• Strong teamwork skills with flexibility.
• Previous experience in hospitality or front desk roles is preferred.
• Ability to work in a fast-paced environment with attention to detail.

Responsibilities

• Greet and assist guests with check-in and check-out procedures.
• Handle to-go orders efficiently and accurately.
• Collaborate with housekeeping and laundry departments.
• Support hostessing duties and manage reservations.
• Assist in bussing tables and maintain cleanliness.
• Utilize PMS and POS software to process reservations and payments.
• Work closely with housekeeping for room readiness.
• Multi-task effectively in a fast-paced environment.

Skills

Customer service skills

Communication skills

Teamwork

Multi-tasking

Attention to detail

Tools

Microsoft Word

Google Docs

Reservation Software

Property Management Systems (PMS)

Point-of-Sale (POS) Systems

Job description

A hospitality business in Ennis, Montana, is seeking a Front Desk and Guest Services Associate. The ideal candidate will possess excellent customer service skills and thrive in a fast-paced environment. Responsibilities include assisting with check-in and check-out, managing to-go orders, and collaborating with various departments. Benefits include health insurance, a 401(k) plan with employer match, paid time off, and life insurance. Join a team dedicated to creating outstanding experiences for guests.