Guest Experience Front Desk Associate

Massanutten Resort; McGaheysville (VA); On-site; USD 18,000 - 22,000; Full time

Job summary

Massanutten Resort is seeking a Front Office Operations Associate to be the primary contact for onsite and offsite guests. You will greet arriving guests, assist with check-in/check-out, answer phone inquiries, provide accommodation and amenity information, curate vacation itineraries, and offer recommendations for local attractions.

Ideal candidates are problem-solvers with a friendly disposition who enjoy serving others.

Qualifications

• Must have strong customer service abilities and a friendly disposition.
• Comfort with problem-solving and handling guest inquiries.
• Basic computer skills for front desk tasks and reservations.
• Applicants must be at least 18 years old.

Responsibilities

• Greet arriving guests and assist with check-in/check-out procedures.
• Answer phone inquiries and provide information on accommodations and amenities.
• Curate vacation itineraries and offer recommendations for local attractions.
• Maintain a warm, inviting, guest-focused atmosphere at the front desk.
• Collaborate with other hotel departments to ensure guest satisfaction.

Skills

Customer service skills

Problem-solving skills

General computer skills

Must be 18 years or older

Job description

Massanutten Resort is seeking a Front Office Operations Associate to be the primary contact for onsite and offsite guests. You will greet arriving guests, assist with check-in/check-out, answer phone inquiries, provide accommodation and amenity information, curate vacation itineraries, and offer recommendations for local attractions.

Ideal candidates are problem-solvers with a friendly disposition who enjoy serving others.