Front Office Operations Associate (Full-Time)

Massanutten Resort; McGaheysville (VA); On-site; USD 18,000 - 22,000; Full time

Job summary

Massanutten Resort is seeking a Front Office Operations Associate to be the primary contact for onsite and offsite guests. You will greet arriving guests, assist with check-in/check-out, answer phone inquiries, provide accommodation and amenity information, curate vacation itineraries, and offer recommendations for local attractions.

Ideal candidates are problem-solvers with a friendly disposition who enjoy serving others.

Qualifications

• Must have strong customer service abilities and a friendly disposition.
• Comfort with problem-solving and handling guest inquiries.
• Basic computer skills for front desk tasks and reservations.
• Applicants must be at least 18 years old.

Responsibilities

• Greet arriving guests and assist with check-in/check-out procedures.
• Answer phone inquiries and provide information on accommodations and amenities.
• Curate vacation itineraries and offer recommendations for local attractions.
• Maintain a warm, inviting, guest-focused atmosphere at the front desk.
• Collaborate with other hotel departments to ensure guest satisfaction.

Skills

Customer service skills

Problem-solving skills

General computer skills

Must be 18 years or older

Job description

Job Summary The Front Office Operations Associate position serves as the primary point of contact for the Resort’s onsite and offsite guests. The Associate strives to provide the highest level of customer service to maintain a warm, inviting, and guest-focused atmosphere. Position greets arriving guests and assists with check-in/check-out procedures, answers phone inquiries, provides accommodation and amenity information, curates vacation itineraries, and offers recommendations for local attractions. Ideal candidates are problem-solvers and possess a friendly disposition with a desire to serve others.

Massanutten Resort

Job Summary

The Front Office Operations Associate position serves as the primary point of contact for the Resort’s onsite and offsite guests. The Associate strives to provide the highest level of customer service to maintain a warm, inviting, and guest-focused atmosphere. Position greets arriving guests and assists with check-in/check-out procedures, answers phone inquiries, provides accommodation and amenity information, curates vacation itineraries, and offers recommendations for local attractions. Ideal candidates are problem-solvers and possess a friendly disposition with a desire to serve others.

Required

• Customer service skills
• Problem-solving skills
• General computer skills
• Must be 18 years or older

Preferred

• Prior customer service/guest relations experience
• Previous hotel/resort work experience

Job-Type: Full-Time

Typical Schedule

Days

• Days vary from week to week
  • Including evening and weekend

Hours

• Varied hours
  • 30 to 40 hours a week

Compensation

• Pay: $12.77
• Potential to earn more with the weekend differential

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.