Guest Experience & Front Desk Associate

Epacenter; East Palo Alto (CA); On-site; USD 25,000 - 34,000; Part time

Job summary

EPACENTER in East Palo Alto is seeking a Visitor Experience Associate to welcome visitors, manage check-in, and support programs and events. This hourly, non-exempt role offers weekday afternoons/evenings and weekends, totaling about 20–29 hours per week.

The position involves guiding registrations, processing payments, providing program information, maintaining a professional front desk, and contributing to visitor services development in a welcoming, safe environment.

Qualifications

• Minimum 2 years of experience in customer service, front desk, hospitality, or similar roles.
• Strong communication and interpersonal skills, particularly with youth and families.
• Ability to manage multiple priorities in a fast-paced, dynamic environment.
• Experience supporting or improving processes, systems, or customer-facing operations.
• Comfort working in an evolving or startup environment.
• Proficiency in Mac environments, Google Workspace, and MS Office.

Responsibilities

• Serve as the primary point of contact, creating a welcoming, inclusive, and professional environment for all visitors.
• Manage visitor check-in and sign-in processes, ensuring adherence to safety and security protocols.
• Guide visitors through program and event registration processes, including assisting with form completion, processing transactions, and ensuring accurate payment collection and documentation.
• Provide clear, accurate information about EPACENTER programs, services, and facility use.
• Proactively support a positive visitor experience by anticipating needs, answering questions, and resolving issues in real time.
• Maintain a clean, organized, and professional front desk and lobby environment.
• Ensure all visitors and adults on-site are authorized in accordance with organizational policies.
• Monitor front-of-house activity and elevate concerns as needed.
• Support adherence to fire safety, emergency procedures, and general facility protocols.
• Answer, screen, and route phone calls; respond to basic email inquiries in a timely and professional manner.
• Coordinate communication between visitors, staff, and programs to ensure smooth daily operations.
• Support basic administrative tasks and documentation related to front desk operations.
• Assist with coordination of facility and maintenance requests as needed.
• Provide operational support to programs, including distribution of snacks and materials.
• Assist with event setup, check-in, and guest flow as needed.
• Represent EPACENTER at events and community gatherings as a front-facing team member.
• Identify opportunities to improve front desk processes, visitor flow, and overall experience.
• Contribute to the development and implementation of visitor services practices and procedures.
• Provide feedback and insights based on day-to-day interactions with visitors and staff.

Skills

Customer service

Front desk

Hospitality

Communication

Multitasking

Process improvement

Mac

Google Workspace

MS Office

Startup environment

Education

High school diploma or GED

Associate’s or Bachelor’s degree preferred

Tools

Mac environments

Google Workspace

MS Office

Job description

EPACENTER in East Palo Alto is seeking a Visitor Experience Associate to welcome visitors, manage check-in, and support programs and events. This hourly, non-exempt role offers weekday afternoons/evenings and weekends, totaling about 20–29 hours per week.

The position involves guiding registrations, processing payments, providing program information, maintaining a professional front desk, and contributing to visitor services development in a welcoming, safe environment.