Guest Experience Agent — Front Desk

crestline-external; Palo Alto (CA); On-site; USD 30,000 - 34,000; Full time

Job summary

The Front Desk Agent position at Crestline Hotels & Resorts in Downtown Palo Alto offers full-time hourly work at $22-$25 per hour. You will assist guests with check-in/out, manage phone inquiries, and handle guest requests following standard policies. This role requires a high school diploma or GED and at least one year in a similar hotel position.

Basic computer skills are needed. Join our guest-focused team and contribute to smooth operations, accuracy of registrations, and prompt service

Qualifications

• High School Diploma or GED.
• One year of prior hotel front desk experience.
• Basic computer skills required.

Responsibilities

• Assist guests with check-in and check-out.
• Answer phone calls and handle inquiries promptly.
• Maintain knowledge of hotel features, rates, and promotions.
• Process guest payments and input data into the system.
• Coordinate with bell staff for luggage and escort guests to rooms.
• Handle overbooked or walked-in guests.
• Record wake-up calls and distribute faxes.

Education

High School Diploma or GED

Job description

The Front Desk Agent position at Crestline Hotels & Resorts in Downtown Palo Alto offers full-time hourly work at $22-$25 per hour. You will assist guests with check-in/out, manage phone inquiries, and handle guest requests following standard policies. This role requires a high school diploma or GED and at least one year in a similar hotel position.

Basic computer skills are needed. Join our guest-focused team and contribute to smooth operations, accuracy of registrations, and prompt service