Member Experience & Events Concierge

Industrious; Palo Alto (CA); On-site; USD 28,697 - 40,871; Full time

Benefits offered by this job

Commuter stipend

Travel stipend

End of year bonus

Sick pay

Healthcare benefits

Paid time off

Job summary

Industrious in Palo Alto is seeking a hands-on Member Experience Associate to enhance the on-site guest journey. You will prepare the office daily, stock amenities, manage inventory, and help members with IT issues, while contributing to events and signage that showcase our flexible workplace solutions.

This is a full-time, on-site role requiring a friendly, proactive team player who thrives in a busy environment and takes pride in exceptional service and smooth operations at our location.

Qualifications

• Must be able to perform repetitive tasks requiring lifting up to 25 lbs.
• Must stand, bend, kneel, reach and walk for extended periods.
• Capable of operating machines/appliances including printers, dishwashers, blenders, snack carts, knives, kitchen utensils, etc.
• Participate in food preparation and cleaning duties with health and safety compliance.
• Maintain sanitary work areas and follow safety protocols.

Responsibilities

• You are the first face people see while you’re preparing the office for the day: brewing coffee, setting out breakfast, and stocking shared amenities.
• You’re proactive and take ownership over managing inventory and ordering your location’s supplies.
• You build magnificent events and design signage for a memorable office experience.
• You add new members into multiple systems so their first day is seamless.
• You assist members with IT or wifi issues as needed.
• You dip your toe in local marketing events to showcase the value of our flexible solutions.
• You give a quick walk-through while the Member Experience Manager assists other members.

Job description

Industrious in Palo Alto is seeking a hands-on Member Experience Associate to enhance the on-site guest journey. You will prepare the office daily, stock amenities, manage inventory, and help members with IT issues, while contributing to events and signage that showcase our flexible workplace solutions.

This is a full-time, on-site role requiring a friendly, proactive team player who thrives in a busy environment and takes pride in exceptional service and smooth operations at our location.