Guest Experience Front Desk Associate

OTO Development; Camarillo (CA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical Insurance

Dental and Vision Insurance

401k with company match

Company provided life insurance

Tuition assistance

Paid time off

Paid holiday time

Travel discounts

Job summary

OTO Development is seeking a Front Desk Associate to warmly welcome guests, assist with check-in and check-out, and support a seamless stay at our Camarillo property. You will interact with guests, handle reservations, and ensure a positive first impression from arrival through departure.

Responsibilities include processing payments securely, maintaining accurate records, addressing guest requests, and collaborating with team members to deliver outstanding service on site.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work well with a team to deliver guest-focused service.
• Willingness to go above and beyond for each guest.

Responsibilities

• Assist guests with check-in and check-out throughout their stay.
• Operate the hotel reservation system and related software to ensure smooth workflow.
• Process credit card and cash transactions securely and accurately.
• Anticipate guest needs and enhance the overall guest experience.
• Collaborate with the team to maintain a hospitable, customer-focused environment.

Skills

People skills

Communication

Team player

Guest service

Tools

Hotel reservation system

Job description

OTO Development is seeking a Front Desk Associate to warmly welcome guests, assist with check-in and check-out, and support a seamless stay at our Camarillo property. You will interact with guests, handle reservations, and ensure a positive first impression from arrival through departure.

Responsibilities include processing payments securely, maintaining accurate records, addressing guest requests, and collaborating with team members to deliver outstanding service on site.