Guest Experience Front Desk Associate | Great Benefits

OTO Development; Oxon Hill (MD); On-site; USD 21,000 - 30,000; Full time

Job summary

OTO Development is seeking a Front Desk Associate to warmly assist guests during check-in and check-out, and throughout their stay. You will use the hotel's reservation system and related software to ensure a smooth operation while handling transactions securely.

The role emphasizes anticipating guest needs and delivering an outstanding experience, working closely with the team to foster a welcoming atmosphere.

Qualifications

• It should be easy to interact with guests and teammates.
• Strong communication and interpersonal abilities are important.
• Ability to work well in a fast-paced hospitality environment.
• Shows initiative in solving guest issues to ensure satisfaction.

Responsibilities

• Assist guests with check-in/check-out and during their stay.
• Operate the hotel's electronic reservation system and other programs.
• Handle all financial transactions securely and accurately.
• Anticipate guests' needs to maximize the guest experience.
• Collaborate with team members to maintain a hospitable, customer-focused environment.

Skills

People skills

Teamwork

Communication

Problem solving

Job description

OTO Development is seeking a Front Desk Associate to warmly assist guests during check-in and check-out, and throughout their stay. You will use the hotel's reservation system and related software to ensure a smooth operation while handling transactions securely.

The role emphasizes anticipating guest needs and delivering an outstanding experience, working closely with the team to foster a welcoming atmosphere.