Front Desk Agent

White Lodging Services, Inc.; Richmond (VA); On-site; USD 1,791,000 - 2,480,000; Full time

Benefits offered by this job

DailyPay

Shift swapping app

Referral bonuses

401(k) with company match

Paid time off

Wellness tools

Tuition reimbursement

Hotel and dining discounts

Growth opportunities

Employee Assistance Program (EAP)

Medical insurance starting day 1

Dental insurance starting day 1

Vision insurance starting day 1

Life and disability insurance

Job summary

White Lodging Services, Inc. is seeking a Front Desk Agent to warmly welcome guests, assist with reservations, and deliver a seamless check-in and check-out experience. You will thrive in a dynamic, guest-facing environment with opportunities for growth within multiple hotel properties in the market.

The role emphasizes strong communication, a customer-first attitude, and flexibility to work long hours, weekends, and holidays as needed. Prior hospitality experience is helpful but not required.

Qualifications

• Excellent communication and interpersonal skills.
• Customer-first mindset and problem solving.
• Ability to adapt to changing guest needs and schedules.
• Willingness to work in a fast-paced guest-facing environment.

Responsibilities

• Greet and register hotel guests.
• Manage reservations and check-in/check-out efficiently.
• Follow cash handling and billing procedures.
• Develop knowledge of hotel services, hours, locations, and amenities.
• Maintain lobby cleanliness and security of guest information.
• Address guest concerns and resolve issues promptly.

Skills

Strong communication

Customer service

Flexibility

Team player

Outgoing personality

Hospitality experience helpful

Stamina for long shifts

Job description

Description

Summary:

Who We Are

Join White Lodging - a hospitality company developing and operating award-winning, premium-brand hotels, rooftop bars, and restaurants in top U.S. cities. We know that the hospitality business, like life, is about how you make people feel. Enjoy a supportive team culture, flexible scheduling, and real career growth opportunities across multiple hotel properties in your market.

We are looking for a Front Desk Agent to join our team. In this role, you will welcome and register hotel guests, manage reservations, and ensure a seamless check-in and check-out experience. The ideal candidate has strong communication skills, a customer-first mindset, and the ability to thrive in a dynamic, guest-facing environment. This is a great opportunity for anyone looking to start or grow a career in hotel front desk operations, hospitality management, or guest services.

Responsibilities:

What You'll Do

• Provide the highest quality of service to guests, anticipating and exceeding their expectations
• Check guests in and out efficiently and in a friendly manner
• Understand and consistently follow all cash handling and accounting procedures including hotel credit and check cashing procedures
• Develop thorough knowledge of hotel staff, services, hours of operation, room locations, rates, amenities, and surroundings
• Assist in maintaining the cleanliness of the lobby and entrance
• Ensure security and confidentiality of all guest and hotel information
• Effectively respond to and resolve guest concerns or complaints
• Perform other duties as assigned

What You'll Bring

• Strong communication skills
• A passion for customer service
• The ability to be flexible and adapt to any situation
• A desire to work as part of the front desk team
• An outgoing personality with a positive attitude
• Previous hospitality experience is helpful but not required
• Ability to stand and move at a fast pace for long periods of time, with availability to work long hours, weekends, and holidays as necessary

Other information:

What You Can Look Forward To

• DailyPay - get paid when you need it
• Advanced scheduling with easy shift swapping via our app
• Unlimited employee referral bonuses
• 401(k) with company match
• Paid time off (PTO) with rollover
• Complimentary wellness tools
• Leadership development & tuition reimbursement
• Discounts on hotel rooms, dining, and travel
• Growth opportunities across multiple hotel properties in your market
• Employee Assistance Program (EAP)
• Full-time associates also receive:
  • Medical, dental, and vision insurance - starting day 1
  • Life and disability insurance
  • Paid parental leave