Front Desk Agent

White Lodging; Charlotte (NC); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life Insurance

Paid Parental Leave

DailyPay

Employee Assistance Program

401(k) with company match

Paid Time Off

Job summary

White Lodging is seeking a Front Desk Agent to welcome guests, register arrivals, manage reservations, and ensure a seamless check-in and check-out experience. This role operates in a fast-paced, guest-facing environment.

Strong communication, a customer-first mindset, and adaptability are essential. Prior hospitality experience is helpful but not required; comprehensive training is provided to succeed in this position.

Qualifications

• Strong communication skills.
• Customer-first mindset and ability to thrive in a guest-facing environment.
• Flexibility to work a dynamic schedule including weekends and holidays.

Responsibilities

• Greet and register guests, manage reservations, and coordinate check-in/check-out.
• Provide high-quality service and anticipate guest needs.
• Follow cash handling and hotel procedures.
• Know hotel services, locations, hours, and amenities to assist guests.

Skills

Communication

Customer service

Adaptability

Team player

Hospitality experience

Stamina for long hours

Job description

Who We Are

Join White Lodging — a hospitality company developing and operating award-winning, premium-brand hotels, rooftop bars, and restaurants in top U.S. cities. We know that the hospitality business, like life, is about how you make people feel. Enjoy a supportive team culture, flexible scheduling, and real career growth opportunities across multiple hotel properties in your market.

Description

We are looking for a Front Desk Agent to join our team. In this role, you will welcome and register hotel guests, manage reservations, and ensure a seamless check-in and check-out experience. The ideal candidate has strong communication skills, a customer-first mindset, and the ability to thrive in a dynamic, guest-facing environment. This is a great opportunity for anyone looking to start or grow a career in hotel front desk operations, hospitality management, or guest services.

What You'll Do

• Provide the highest quality of service to guests, anticipating and exceeding their expectations
• Check guests in and out efficiently and in a friendly manner
• Understand and consistently follow all cash handling and accounting procedures including hotel credit and check cashing procedures
• Develop thorough knowledge of hotel staff, services, hours of operation, room locations, rates, amenities, and surroundings
• Assist in maintaining the cleanliness of the lobby and entrance
• Ensure security and confidentiality of all guest and hotel information
• Effectively respond to and resolve guest concerns or complaints
• Perform other duties as assigned

What You'll Bring

• Strong communication skills
• A passion for customer service
• The ability to be flexible and adapt to any situation
• A desire to work as part of the front desk team
• An outgoing personality with a positive attitude
• Previous hospitality experience is helpful but not required
• Ability to stand and move at a fast pace for long periods of time, with availability to work long hours, weekends, and holidays as necessary

Other Information

What You Can Look Forward To

• Medical, Dental, and Vision insurance (starting Day 1)
• Life Insurance and Disability Insurance
• Paid Parental Leave
• DailyPay option
• Employee Assistance Program (EAP)
• 401(k) with company match
• Vacation/Paid Time Off (PTO) with rollover
• Complimentary wellness tools
• Unlimited referral bonuses
• Leadership development and tuition reimbursement
• Discounts on hotel rooms, dining, and other travel/entertainment experiences
• Multiple hotels in each market = more opportunities for growth

Equal Opportunity Employer

White Lodging is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all associates.