Guest Experience Front Desk Agent - Warm Hospitality Pro

Lake Forest TownePlace Suites by Marriott; Lake Forest (CA); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Competitive pay

Daily Pay

Benefits for you and family

Paid vacation

Job summary

Lake Forest TownePlace Suites by Marriott in Lake Forest, CA is seeking a friendly Guest Service Agent/Front Desk Agent to warmly welcome guests, check them in, and ensure a great first impression.

You will handle calls, assist with guest requests, manage cash and records, and support sales efforts as directed by the General Manager. The role offers competitive pay, Daily Pay, comprehensive family benefits, and paid vacation. 0–1 year of experience preferred.

Qualifications

• 0–1+ year of customer service experience.
• Passionate about hospitality and guest experience.
• Ability to handle confidential information.
• Ability to answer and route calls.

Responsibilities

• Greet, register, and assign rooms to guests.
• Handle guest records with integrity.
• Respond to guest requests and complaints promptly.
• Answer and route calls; take messages accurately.
• Maintain cash drawer contents and transactions.
• Keep records of cash flows and reservations.
• Assist with sales and marketing as directed by GM.
• Provide wake-up calls.
• Record guest information in pass-on log.
• Replenish continental breakfast and keep area clean.
• Ensure lobby and common areas are clean.
• Perform laundry functions as directed.
• All other duties as assigned.

Skills

Customer service

Hospitality

Communication

Integrity

Cash handling

Multitasking

Job description

Lake Forest TownePlace Suites by Marriott in Lake Forest, CA is seeking a friendly Guest Service Agent/Front Desk Agent to warmly welcome guests, check them in, and ensure a great first impression.

You will handle calls, assist with guest requests, manage cash and records, and support sales efforts as directed by the General Manager. The role offers competitive pay, Daily Pay, comprehensive family benefits, and paid vacation. 0–1 year of experience preferred.